|
POST
Course No. |
Course Name |
Course Description |
Course |
Application,
Evaluation and Test |
|
P0000347 |
Administrative Support |
Verbal/non-verbal communication
skills, time management,
organization |
|
|
|
P0000348 |
Anger Management |
How to recognize and deal with anger |
 |
|
|
P0000349 |
Assertiveness & Self Confidence |
Self-confidence, communication
skills to deal with difficult
behavior |
|
|
|
P0000350 |
Business Ethics |
Recognize social & business
responsibility, identify
ethical/unethical behavior |
|
|
|
P0000351 |
Business Etiquette |
Taking the business approach to
dealing with the public |
|
|
|
P0000356 |
Coaching and Mentoring |
What are the differences |
|
|
|
P0000357 |
Communication Strategies |
Strategies for law enforcement |
|
|
|
P0000358 |
Conflict Resolution |
Six phases of the conflict
resolution process |
|
|
|
P0000360 |
Creative Problem Solving |
An 11 module approach to problem
solving |
|
|
|
P0000364 |
Customer Service |
Review of private sector vs. law
enforcement |
|
|
|
P0000366 |
Emotional Intelligence |
Role of Emotional Intelligence at
work |
|
|
|
P0000371 |
Facilitation Skills |
Define facilitation, clarify role of
the facilitator |
|
|
|
P0000372 |
Generation Gap |
Changes in the workplace due to
generation gap and how to manage |
|
|
|
P0000377 |
Interpersonal Skills |
Interpersonal skills needed to work
without conflict |
|
|
|
P0000378 |
Job Search Skills |
Networking, smart goals, effective
resumes |
|
|
|
P0000383 |
Media and Public Relations |
Crisis communication and how to
deliver |
|
|
|
P0000387 |
Negotiation Skills |
Types, phases, and how to negotiate |
|
|
|
P0000393 |
Personal Productivity |
How to keep your job productivity at
a high level |
|
|
|
P0000399 |
Presentation Skills |
Needs analysis, outline, delivery
methods |
|
|
|
P0000403 |
Public Speaking |
A 10 module approach to sharpen your
public speaking skills |
|
|
|
P0000407 |
Sales Fundamentals |
Handling objections and sealing the
deal |
|
|
|
P0000409 |
Stress Management |
Understanding stress management and
coping with issues |
|
|
|
P0000411 |
Teamwork and Team Building |
3 types of teams, problem solving
strategies |
|
|
|
P0000412 |
Time Management |
How to manage time the SMART way |
|
|
|
P0000413 |
Train-the-Trainer |
Define training, facilitating, and
presenting |
|
|
|
P0000421 |
Workplace Diversity |
Understanding the value and
importance of work place diversity |
|
|
|
P0000422 |
Workplace Harassment |
Legal issues and ramifications of
workplace harassment |
|
|
